siloing of information

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When information is stored in such a way that makes it impossible, or very hard, to retrieve while working on an apparently unrelated subject.

An example would be a customer service employee answers many times the same question about a feature on the product. A developer looking for improvements to add, never finds that users are having trouble with the feature and focuses on a different topic.

Another situation would be while note taking , if notes are incorrectly stored, they won't be discoverable while working on adjacent topics.

Aquiles Carattino
Aquiles Carattino
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