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Build trust in a team

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There are many models to explain trust in a group of people. [@ianuzzi2017Entrepreneurship for Physicists] settles for one that relies on three pillars, which in turn were adapted from [@gillespie2009Trust Repair after an Organization-Level Failure]

  • Honesty: I trust you if I believe that you won't screw me up
  • Ability I trust you if I know what your skills are and that you can deliver what you are supposed to.
  • Benevolence: I trust you if I think you are not acting only for your self-interest.

In principle, these guidelines point to a twofold process: from top to bottom, for example, ask people to do what they are good at, so the rest of the team trusts their ability. From bottom up, don't try to do things you are not good at. In the same way for honesty, we can control how we behave, but we can also call up on behavior that is not honest within a team or environment.

I wonder how trust can be earned after it has been lost.


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